USER MANUAL
DIGITAL TOTEM
Version 2.2 - 2025
Standard operating procedures
Step-by-step installation instructions
Complete user and maintenance guide
TOTEM DIGITAL ROMANIA
TABLE OF CONTENTS
PREFACE
Congratulations!
Thank you for purchasing and using our advertising equipment. By purchasing from us, you have decided to choose a high-quality product.
When unpacking, check that all components and accessories are present.
Use the product only as described in this manual.
In case of transfer of the product to a third party, also hand over all documents, including this manual.
CATALOG
- Safety Guide
- Components and Accessories
- Environment
SAFETY GUIDE
IMPORTANT WARNINGS
- Inside the digital totems there is high voltage. Please do not open the cover to avoid electric shocks.
- Maintenance of digital totems must be performed by qualified technical personnel.
- Improper operation can lead to electric shocks or fires.
General Safety Instructions
Before using this unit, please read and understand the operating instructions first.
Store this instruction manual properly for future needs.
Pay special attention to safety indications and warnings and strictly comply with warning instructions in the manual.
Do not use accessories that the manufacturer does not recommend; improper use may lead to unexpected malfunction of the totem.
Use the totem with the supplied power cable. Check the power requirements if they are suitable for local conditions.
Do not use any object that presses or twists the power cable. A damaged cable can cause electric shock or fire.
Do not attempt to repair the totem yourself. Make sure you use qualified personnel for equipment maintenance.
Do not touch components that are not mentioned in the user manual.
Cleaning and Maintenance
Before cleaning the device:
- Disconnect the power supply
- Use a damp cloth to clean the device
- Do not use liquid or aerosol cleaning products
When the unit will not be used for an extended period, please disconnect the power supply.
Make sure there is ventilation in the room and the ventilation slot of the device is not blocked.
COMPONENTS & ACCESSORIES
Check the package contents when unpacking. It must contain the following components:
Main Unit
Fully assembled digital totem
Power Cable
Standard electrical cable
Locking Keys
For physical security
User Manual
Complete documentation
Mounting Kit
Screws and accessories
Warranty Certificate
Official documents
ENVIRONMENT
Operating Conditions
| Parameter | Indoor | Outdoor |
|---|---|---|
| Operating Temperature | 0°C - 40°C | -20°C - 50°C |
| Humidity | 20% - 80% | 10% - 90% |
| Protection | IP20 | IP65 |
| Ventilation | Natural | Forced + A/C |
- Ensure adequate ventilation
- Avoid direct exposure to sunlight (for indoor models)
- Do not install in places with excessive humidity
- Keep distance from heat sources
SOFTWARE INSTALLATION
Operating System
The digital totem comes with pre-installed and configured operating system.
Included Systems
Operating System
Pre-installed and activated Windows
SITEKIOSK ONLINE
Management and software locking system with online control
DIGIMAP by Totemdigital
Customized interactive map
FIRST STARTUP
WARNING
Before first startup, check:
- Power cable is correctly connected
- Electrical voltage matches specifications (220V)
- All cables are properly secured
- No foreign objects inside the totem
Initial Startup Steps
-
Visual Inspection
Inspect the totem for any damage from transport
-
Electrical Connections
Connect the power cable to outlet
-
Power On
Press the power button on the unit
-
System Loading
Wait 2-3 minutes for complete system loading
-
Functionality Check
Test the touch screen and basic functions
CONNECTIONS
Wired Network Connection (Ethernet)
For a stable and fast connection, we recommend using an Ethernet cable connection.
Ethernet Connection Steps:
- Locate the Ethernet port on the back of the totem
- Connect the UTP/Ethernet cable to the port
- Connect the other end to the router/network switch
- The system will automatically detect the connection
- Check connection status in network settings
WARNING
Do not disconnect the network cable while the totem is operating and processing important data.
Wireless Network Connection (Wi-Fi)
For installations where Ethernet cable is not available, you can use Wi-Fi connection.
Wi-Fi Connection Steps:
- Access network settings from the operating system
- Select "Wi-Fi" or "Wireless Networks"
- Search for the desired network from the available list
- Enter the access password
- Wait for connection confirmation
- Test the connection by accessing the internet
Network Setup Tips
Security
- Use networks with strong password
- Avoid unsecured public networks
- Update passwords regularly
Performance
- Prefer wired connection
- Check Wi-Fi signal strength
- Ensure sufficient bandwidth
Configuration
- Note the totem's IP address
- Configure static IP if necessary
- Test connectivity regularly
Legal Notice
IMPORTANT NOTE REGARDING NETWORK SERVICES
Network services are provided by third parties. Totem Digital Romania has no control over the content or availability of these services. Use of network services is the responsibility of the end user.
MAINTENANCE
Locking Systems
1. Physical Lock
The totem is locked with the keys received in the package.
- Use the key to open/close the access panel
- Keep the keys in a safe place
- Do not leave the totem open unattended
2. Software Lock
Software locking is done using SITEKIOSK ONLINE program.
- Access the SITEKIOSK ONLINE administration panel
- Configure desired restrictions
- Save and apply settings
Cleaning the Totem
WARNING
Before cleaning, always disconnect the power supply!
Screen and Frame
Preparation
Turn off and disconnect the totem from power. Wait for it to cool completely.
Screen Cleaning
Use a soft microfiber cloth, slightly dampened with water. Do not spray directly on the screen.
Frame
Wipe the frame with a damp cloth. For persistent stains, use diluted neutral detergent.
Drying
Wipe with a dry cloth and let it dry completely before restarting.
- Abrasive cleaning products
- Aerosols or solvents
- Rough materials that can scratch
- Excess water that can penetrate the device
Housing and Support
- Clean with a damp cloth
- Periodically check mounting screws
- Remove dust from ventilation areas
Power Cable
- Visually inspect for damage
- Do not bend or pull excessively
- Replace immediately if damaged
Avoiding "Image Burn" or "Burn-in" Effect
To prevent screen damage from prolonged display of the same images:
- Use screen saver after periods of inactivity
- Vary the displayed content
- Avoid displaying static images for long periods
- Use screen saving settings from SITEKIOSK ONLINE
TROUBLESHOOTING
General
Totem cannot be turned on
- Check if it is connected to outlet and outlet is working
- Check the switch on the power cable
- Make sure the power button is fully pressed
- Contact technical service if problem persists
No image is displayed and no sound is produced
- Check internal video connections
- Make sure the screen is turned on
- Check video input settings
- Restart the system
Images appear slowly when totem starts
This is normal behavior at startup. The system needs time to load all components.
Cannot connect external devices
- Check if device is compatible
- Try another USB port
- Restart totem with device connected
- Check drivers in operating system
Totem turns off suddenly
- Overheating - check fans
- Power problems - check connections
- Power saving settings - check configuration
- Hardware problems - contact service
Audio
No sound is produced while running
- Check system volume
- Make sure sound is not muted
- Check speaker connections
- Test with another audio file
No output from one of the speakers
- Check audio balance (left/right)
- Test with stereo content
- Check speaker connections
- Contact service for hardware check
Video
Horizontal or vertical bars appear or images fade
- Check video cables
- Adjust resolution and refresh rate
- Remove electromagnetic interference sources
- Contact service if problem persists
Ghosting images appear when product is turned off
It may be a normal temporary effect. If it persists, it could indicate burn-in. Use varied images and activate screen saver.
Power is on but screen appears extremely dark
- Adjust screen brightness
- Check power saving settings
- Check if backlight is working
- Contact service for diagnosis
"No Signal" appears on screen
- Check connection between PC and screen
- Make sure PC is turned on
- Check selected input source
- Reconnect video cables
GENERAL PARAMETERS
Indoor Equipment
| Specification | Value |
|---|---|
| Operating Temperature | 0°C - 40°C |
| Relative Humidity | 20% - 80% (non-condensing) |
| Protection Rating | IP20 |
| Ventilation | Natural / Forced |
| Power Supply | 220V AC, 50Hz |
Outdoor Equipment
| Specification | Value |
|---|---|
| Operating Temperature | -20°C - 50°C |
| Relative Humidity | 10% - 90% (non-condensing) |
| Protection Rating | IP65 |
| Ventilation | Forced + Air Conditioning |
| Power Supply | 220V AC, 50Hz |
| Brightness | 2500+ nits (direct sunlight visibility) |
Air Conditioning Module (FOR OUTDOOR EQUIPMENT)
Automatic Operation
The air conditioning system starts and stops automatically based on the internal temperature of the totem.
Integrated Thermostat
Maintains optimal temperature for electronic components
Efficient Cooling
Protects against overheating on hot days
Heating
Ensures operation at low temperatures
WARNING
ATTENTION! Do not start the air conditioning module without refrigerant in the system.
This can damage the compressor and void the warranty.
OUTDOOR EQUIPMENT OPERATIONS
WARNING
Interventions on totemdigital.ro equipment must be performed only by personnel authorized in advance by Totem Digital Romania.
Failure to comply with this will automatically result in loss of equipment warranty. Subsequent repair can be performed by Totem Digital Romania personnel, for a fee, according to rates in effect at the time of intervention.
Outdoor Equipment Installation
Foundation Preparation
For installing floor-mounted Outdoor equipment, it is necessary to prepare a perfectly flat concrete surface (if it will be mounted on a soft ground area).
Totem Digital Romania provides the dimensions for the concrete foundation, depending on the equipment.
Base Installation
Usually, the base is separate from the rest of the equipment, being the first part of the whole to be mounted on the foundation.
In the equipment box you will receive all screws necessary for fastening in the concrete foundation.
Cable Preparation
Make sure you have pulled through the center of the foundation a tube to provide:
- 220V voltage cable
- UTP cable for internet network
- Condensate drain outlet (for air conditioning equipment)
Main Body Mounting
After installing the equipment base, follow:
- Positioning its body on the base
- Attaching to the base with screws provided in the package
- Fastening is done through the interior of the equipment
Using Lifting Ears
The equipment is provided with metal ears at the top, to be anchored using a lifting device, their weight being considerable.
After positioning and fixing on the base, the ears will be detached and kept for possible equipment relocation.
Installation Assistance
For complex installations or if you encounter difficulties, contact our technical team:
Tel: +40 371 710 077
Email: sales@totemdigital.ro
Support Tickets: https://support.totemdigital.ro
WARRANTY SERVICE
Warranty Conditions
All Totem Digital Romania equipment benefits from warranty according to the certificate received at purchase.
Warranty covers:
- Manufacturing defects
- Hardware problems occurring under normal use conditions
- Electronic component failures
- Software problems of pre-installed applications
Warranty does NOT cover:
- Mechanical damage caused by user
- Damage caused by external factors (storm, floods, etc.)
- Unauthorized modifications of equipment
- Interventions performed by unauthorized personnel
- Improper use or outside specifications
- Normal wear of components
IMPORTANT
Any unauthorized intervention on the equipment leads to automatic loss of warranty.
Service Procedure
Contact
Contact the service department at:
Tel: +40 371 710 077
Email: sales@totemdigital.ro
Problem Description
Describe in detail the problem encountered and provide information about the equipment (model, serial number).
Diagnosis
The technical team will diagnose the problem and determine if it falls under warranty.
Intervention
An on-site intervention will be scheduled or equipment pickup for service will be established.
Completion
After repair, you will receive a service report and the equipment will be tested.
Service Contact
+40 371 710 077
sales@totemdigital.ro
www.totemdigital.ro
www.info-kiosk.ro